FAQ

WHEN WILL MY ORDER SHIP?
Most orders ship within ~1 week. You will receive an email notification with your tracking number as soon as your order is shipped.

WHERE DO YOU SHIP TO?
We ship to the United States. 

WHERE DO YOU SHIP FROM?
All orders are shipped from the United States.

I'M HAVING A PROBLEM WITH THE TRACKING.
Tracking information may not be updated for up to 48 hours in the shipping carrier’s network. If there is no update or movement after that time, please contact us. 

HOW CAN I EDIT MY SHIPPING ADDRESS?
We can only update order details for unfulfilled orders. If you have not yet received a shipping notification, please contact us and include your order number and correct shipping address.

MY ORDER SAYS DELIVERED, BUT I DIDN’T RECEIVE IT! WHAT DO I DO NOW?Although it is uncommon, a carrier may mistakenly mark a package delivered before making the delivery, or they may deliver it to the wrong address. If you do not receive your package within 72 hours from when tracking shows it was delivered, please contact us to start an investigation.

WHAT’S YOUR RETURN POLICY?
Due to the limited nature of our products, all sales are final.

CAN I EXCHANGE THE ITEM I RECEIVED FOR A DIFFERENT SIZE?
Due to the limited nature of our products, all sales are final.

WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
Please contact us and include your order number and a photo of the item(s) received.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Credit Card, Apple Pay, Google Pay

HOW CAN I CHECK THE STATUS OF MY ORDER?
You can check the status of your order using the link in your order confirmation email. You will receive an email notification with your tracking number as soon as your order is shipped.